Frequently Asked Questions
Everything you need to know about Treaclemoon UK products, shipping, and our commitment to conscious beauty.
Are Treaclemoon products vegan and cruelty-free?
Yes, absolutely! All Treaclemoon products are 100% vegan-friendly and PETA-certified cruelty-free. We never test on animals and ensure our ingredients are ethically sourced.
What is your shipping policy within the UK?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over £25 qualify for free standard delivery across the UK.
Are your plastic bottles recyclable?
Sustainability is at our heart. Our bottles are made from 100% Prevented Ocean Plastic and are fully recyclable. We encourage you to rinse and recycle them according to your local guidelines.
Can I return a product if I change my mind?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Do your products contain parabens or microplastics?
No, our formulations are free from parabens and silicones. We also do not use any plastic microbeads; instead, we use natural exfoliants like jojoba wax or coconut shell.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.